Affrosonic Systems is dedicated to providing a seamless ordering and delivery experience for our security products, including CCTV cameras, access control systems, and electric fences. This Delivery and Order Information page details the process, timelines, and policies to ensure clarity and satisfaction. Our customer-centric approach sets us apart from competitors, with flexible options and proactive support.
Placing an Order
Orders can be placed through:
- Our website: www.affrosonicsystems.com
- Phone: +254 713 295226
- Email: info@affrosonicsystems.com
- In-person: Kamae Rd off Luthuli Avenue, Nyandarua Hse 2nd Flr, Suite 213, Nairobi, Kenya
You’ll receive an order confirmation email with details, including estimated delivery and installation (if applicable). Orders are subject to stock availability, and we’ll notify you if delays occur.
Order Confirmation
Once payment is verified, we process orders within 1-2 business days. You’ll receive a confirmation with:
- Order summary (products, quantities, prices).
- Estimated delivery date.
- Installation schedule (if requested).
Delivery Process
We deliver across Kenya, with tailored timelines:
- Nairobi: 1-3 business days (standard), 1 day (express).
- Major Towns (e.g., Mombasa, Kisumu): 3-5 business days (standard), 2-3 days (express).
- Remote Areas: 5-7 business days (standard), 3-5 days (express).
Deliveries are handled by trusted couriers. You’ll receive a tracking number to monitor your order. For installations, our technicians coordinate with you to ensure timely setup.
Installation Services
Products like CCTV systems, automated gates, and biometric locks often require professional installation. We offer:
- Free site assessments in Nairobi (KES 2,000 elsewhere, refunded upon order).
- Certified technicians with over 10 years of experience.
- Installation within 2-5 days of delivery, depending on project complexity.
Contact us to schedule or discuss custom requirements.
Order Modifications
To modify or cancel an order before dispatch, contact us immediately. Changes after dispatch are subject to our Return and Refund Policy. Custom orders cannot be modified once production begins.
Delivery Issues
If your order arrives damaged, incomplete, or incorrect, notify us within 48 hours with photos and details. We’ll arrange a replacement or refund at no cost. For non-delivery, contact us within 7 days of the estimated delivery date.
Our Advantage
Unlike competitors, Affrosonic Systems offers free delivery on orders over KES 50,000 in Nairobi and provides real-time order updates via SMS and email. Our Nairobi-based team ensures quick resolution of issues, and we prioritize eco-friendly packaging to reduce environmental impact.
Contact Us
For order or delivery inquiries:
- Email: info@affrosonicsystems.com
- Phone: +254 713 295226
- Address: Kamae Rd off Luthuli Avenue, Nyandarua Hse 2nd Flr, Suite 213, Nairobi, Kenya
Affrosonic Systems ensures your security solutions are delivered with precision and care, backed by our commitment to excellence.