Return and Refund Policy
At Affrosonic Systems, we prioritize customer satisfaction and strive to provide top-tier security solutions, including CCTV systems, biometric access controls, and intruder alarms. Our Return and Refund Policy outlines the process for returning products and requesting refunds, ensuring transparency and fairness. Unlike competitors, we offer a streamlined process with dedicated support to resolve issues promptly.
Eligibility for Returns
You may return products purchased from www.affrosonicsystems.com within 14 days of delivery, provided they meet the following conditions:
- The product is unused, in its original packaging, and in resalable condition.
- The product is not custom-made or specially ordered.
- A valid proof of purchase (e.g., order confirmation or receipt) is provided.
Returns of defective or incorrect items are accepted within 30 days of delivery. Contact us at info@affrosonicsystems.com to initiate a return.
Return Process
To return a product:
- Email us at info@affrosonicsystems.com or call +254 713 295226 with your order number and reason for return.
- Our team will provide a Return Merchandise Authorization (RMA) number and instructions.
- Package the item securely, including all accessories and documentation, and ship it to:
Affrosonic Systems, Kamae Rd off Luthuli Avenue, Nyandarua Hse 2nd Flr, Suite 213, Nairobi, Kenya. - Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refund Process
Refunds are processed within 7 business days of receiving and inspecting the returned item. Refunds will be issued to the original payment method, excluding shipping costs. For defective products, we may offer a replacement or repair under our warranty terms before processing a refund.
Non-Returnable Items
The following items are non-returnable:
- Custom-configured systems or software licenses.
- Products damaged due to misuse, improper installation, or unauthorized repairs.
- Consumables like batteries or accessories used beyond testing.
Cancellations
Orders can be canceled before dispatch by contacting us. If the order has been shipped, standard return procedures apply. Installation services canceled after scheduling may incur a 20% cancellation fee to cover preparatory costs.
Damaged or Incorrect Items
If you receive a damaged or incorrect product, notify us within 48 hours of delivery. Provide photos and a description of the issue. We will arrange a replacement or refund at no cost to you, including return shipping.
Our Commitment
Unlike some competitors, Affrosonic Systems offers a 14-day return window for non-defective items, surpassing the standard 7-day policies in the industry. Our Nairobi-based support team ensures quick responses, and we provide free consultations to prevent ordering errors. We aim to make your experience seamless and trustworthy.
Contact Us
For return or refund inquiries:
- Email: info@affrosonicsystems.com
- Phone: +254 713 295226
- Address: Kamae Rd off Luthuli Avenue, Nyandarua Hse 2nd Flr, Suite 213, Nairobi, Kenya
We value your trust and are here to ensure your security needs are met with excellence.